Privacy and Cookies Statement for ExperiaHub

Last Updated: [Current Date, e.g., July 12, 2025]

IMPORTANT: This is a sample template for a Privacy and Cookies Statement and should not be considered legal advice. You MUST consult with a qualified legal professional to draft or review your Privacy and Cookies Statement to ensure it complies with all applicable data protection laws in your jurisdiction (Taiwan), the jurisdictions where your suppliers operate (e.g., Japan), and the jurisdictions where your users reside (e.g., GDPR for EU, CCPA for California, etc.).

1. Introduction

Welcome to ExperiaHub (the “Platform”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookies Statement explains how ExperiaHub (“we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use our Platform. It also explains how we use cookies and similar technologies.

By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Statement.

2. What Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information (Directly Provided by You):
  • Account Data: When you create an account, we collect your name, email address, password, and contact details.
  • Booking Data: When you make a booking, we collect traveler names, contact information, payment details (processed securely via third-party gateways), and specific booking requirements (e.g., dates, number of participants).
  • Communication Data: Information you provide when you contact us for support, send feedback, or interact with our AI Concierge.
  • Supplier Data (for Partners): If you are a Supplier, we collect your business name, contact details, bank information, activity details, and other information necessary for partnership agreements.
• Usage Data (Automatically Collected):
  • Device Information: IP address, browser type, operating system, unique device identifiers.
  • Activity on Platform: Pages visited, time spent on pages, links clicked, search queries, interactions with the AI Concierge, and booking history.
  • Location Data: General location derived from your IP address.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain the Platform:
  • Process your bookings and payments.
  • Manage your user or partner account.
  • Facilitate communication between Users and Suppliers (where applicable).
  • Deliver booking confirmations and updates.
• To Personalize Your Experience:
  • Provide tailored activity recommendations via our AI Concierge based on your interests and past interactions.
  • Customize content and offers relevant to your travel preferences.
• To Improve Our Services:
  • Analyze user behavior and trends to enhance Platform functionality, user interface, and content.
  • Develop new features and services, including improving the accuracy and helpfulness of our AI Concierge.
• For Marketing and Communication:
  • Send you promotional offers, newsletters, and updates (with your consent where required).
  • Inform you about new features, Experiences, or destinations.
• For Security and Fraud Prevention:
  • Protect the security and integrity of our Platform.
  • Detect and prevent fraudulent activities.
• For Legal Compliance:
  • Comply with applicable laws, regulations, and legal processes (e.g., tax, consumer protection, data privacy laws like PIPA in Taiwan).

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Suppliers: When you make a booking, we share necessary booking details (e.g., your name, contact information, number of participants, booking date/time) with the relevant Supplier so they can provide the Activity.
• Third-Party Service Providers: We work with trusted third parties who perform services on our behalf, such as:
  • Booking Management: Bokun (our booking engine partner).
  • Payment Processing: Secure payment gateways.
  • Cloud Hosting: Google Cloud (for n8n and other infrastructure).
  • Analytics: Google Analytics.
  • Marketing and Advertising: Advertising platforms and networks.
  • AI Services: Google Gemini API. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
• Legal and Regulatory Authorities: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. International Data Transfers

As ExperiaHub operates globally and partners with international service providers, your information may be transferred to, stored, and processed in countries outside of your own, including but not limited to Taiwan, Japan, the United States, and countries within the European Economic Area.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Statement and applicable data protection laws, including implementing appropriate safeguards for international transfers (e.g., Standard Contractual Clauses where required).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your location and applicable laws (e.g., PIPA, GDPR, CCPA), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal information under certain conditions.
• Right to Restrict Processing: Request that we limit the processing of your personal information.
• Right to Data Portability: Request that we transfer your data to another organization.
• Right to Object: Object to the processing of your personal information for certain purposes (e.g., direct marketing).
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Our Use of Cookies and Similar Technologies

Cookies are small text files placed on your device. We use cookies and similar technologies (like pixels and web beacons) for the following purposes:

• Essential Cookies: Strictly necessary for the basic functionality of the Platform (e.g., secure login, booking process).
• Performance and Analytics Cookies: Collect anonymous data on how you use the Platform to improve its performance and user experience (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and choices to provide a more personalized experience (e.g., language settings).
• Targeting and Advertising Cookies: Deliver relevant advertisements to you on and off our Platform and measure ad campaign effectiveness (e.g., Google Ads).
• Third-Party Cookies: Cookies set by third-party services integrated into our Platform (e.g., Bokun for booking, payment gateways, social media embeds).

You can find more detailed information about the specific cookies we use and their purposes in our dedicated Cookies Policy.

Your Cookie Choices

You have control over your cookie preferences:

• Cookie Consent Banner: Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or reject different categories of cookies.
• Browser Settings: Most web browsers allow you to manage cookie settings (e.g., block, delete, or receive alerts for cookies). Please note that disabling essential cookies may affect the functionality of our Platform.
• Opt-Out Tools: You may use industry-specific opt-out tools for targeted advertising.

10. Changes to This Privacy and Cookies Statement

We may update this Privacy and Cookies Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Statement on this page and updating the “Last Updated” date. We encourage you to review this Statement periodically.

11. Contact Us

If you have any questions about this Privacy and Cookies Statement or our data practices, please contact us at:

If you have any questions about these Terms, please contact us at:
Email: info@experiahub.com
Phone: +886-911-225-691 or +1-814-35-19191